My credit card was declined

We occasionally have people with credit card issues and we have a solution for you. Some banks have card restriction on International purchases. Although Food Matters ships from our warehouse in IIlinois, Chicago, US and you are being charged in US dollars, our head office is actually located in Australia and have an Australian bank account. Your bank is likely recognizing this and placing a restriction on your purchase to protect you against fraud. From here you have a couple of options:
  1. Process your payment using PayPal (you can still use your credit card here as it goes through a different gateway)
  2. Contact your bank and give them permission to approve the transaction, you will then be able to place your order online with us using your credit card.

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We here at Food Matters are committed to helping you help yourself. We believe that your body is worthy of good care and that no one is more suitably qualified to care for it than yourself. Think of us as your nutritional consultants and know that we are here with you on your journey to a healthier life.
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